The NPS (Net Promoter Score) has become one of the leading KPIs when it comes to measure a companies’ performance along the customer journey – used by the most successful companies of the 21th century. In our understanding the NPS is not just a KPI but a process that helps to improve your customer experience management resulting in better reputation, higher brand awareness and loyal customers.
etronixx provides a best practice NPS processing and enables a company to develop the key success factors for a effective application of the tool (e.g. survey questionnaire, escalation schemes, frequencies, target groups etc.).