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NET-PROMOTER-SCORE

Trend analysis to mark out your future playing ground

CHALLENGE

  • High customer loyalty and best customer ratings
  • Transparency about performance compared to competition from a customer view
  • Incentivization to improve customer satisfaction
  • Identification of improvement

Solution

  • Management tool which helps to focus business activities towards customers / improve customer satisfaction & loyalty
  • Implementation of a worldwide standard KPI when it comes to customer satisfaction
  • Follow up processing for sustainable optimization of the

Customer specific action triggering megatrend movie to mobilize and motivate your management team.

Evaluation of relevant megatrends, considering risk and chances for each business segment.

WHY NPS
The NPS (Net Promoter Score) has become one of the leading KPIs when it comes to measure a companies’ performance along the customer journey – used by the most successful companies of the 21th century. In our understanding the NPS is not just a KPI but a process that helps to improve your customer experience management resulting in better reputation, higher brand awareness and loyal customers.

etronixx provides a best practice NPS processing and enables a company to develop the key success factors for a effective application of the tool (e.g. survey questionnaire, escalation schemes, frequencies, target groups etc.).

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